BHIVE Workspace

Role : Lead – Hospitality

Experience Range : 4+ Years Experience

Qualification : Bachelors of Hotel Management/Hospitality

Interview Process : Applicant questionnaire > Assessment > Case Studies > Face to Face Rounds > HR Round

Role Summary : 

Hospitality is the USP of BHIVE. The Hospitality Team comprises of experienced professionals from 5 star hotels. The Lead – Hospitality plays a key role in the overall customer experience at BHIVE. You would be operating as a Centre Head of a centre and ensure best-in-class operations of the centre whereby ensuring superlative customer experience and a profitable P&L.

Key Deliverables :

  •  Be the Brand Ambassador for BHIVE 
  •  Front-end and manage the centre whereby ensuring superlative customer experience 
  •  Design, Deploy and Drive Customer engagement initiatives 
  •  Build the community through lucid partnership and collaborations 
  • Hold P&L responsibility of the centre and ensure profitability with a great customer experience 
  • Take strategic initiatives to ensure customer retention and expansions
  • Conduct market study and research towards ensuring best-in-class initiatives at BHIVE
  • Responsible for administering Customer Satisfaction survey and work towards a 100% CSAT 
  • Ensure enhancement of BHIVE standards on a consistent basi

Key Competencies :

  • Effective Communicator
  • Result Oriented and Metric Driven
  • Strong Business Acumen
  • Networking Skills
  • Customer Centricity
  • Agile and Dynamic

How To Apply?

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