Role : Customer Success Management (Hospitality)

Experience Range : 2 – 4 Years Experience

Qualification : Bachelors of Hotel Management

Interview Process : Applicant questionnaire > Assessment > Face to Face Rounds > HR Round

Role Summary : is a Fintech Investment platform creating a family office for the top 5 % of wealthy indians who do not have access to alternative investment opportunities. Customer Success/Hospitality is the USP of BHIVE since we have a large portfolio of 16 offices across Bangalore which can be leveraged. The customer success Team comprises experienced professionals from the hospitality industry who are able to create customer delight through innovative initiatives.

Customer Success Management plays a key role in the overall customer experience of who are all Ultra High Networth Individuals. You would be operating as an investor touchpoint and will be responsible for engaging them throughout their journey with  Complete operational ownership of BHIVE investors. While leadership is a key skill, hands-on work is also expected.  This is an opportunity to transition from a hospitality role to a 360o customer engagement role in a fast growing Fintech.

Note: Preference will be given to those who have worked in top rated hotels like Oberoi, Taj, Novotel, ITC Group, Marriott and other leading 4 star and 5 star hotels

Key Deliverables :

  • Be the Brand Ambassador for BHIVE
  • Responsible for catering to hospitality of all investors ( HNI, UHNI, Overseas, etc,)
  • Front-end and manage the investors  whereby ensuring superlative customer experience
  • Design, Deploy and Drive Customer engagement initiatives
  • Take strategic initiatives to ensure customer referral programme
  • Conduct market study and research towards ensuring best-in-class initiatives at BHIVE
  • Responsible for administering Customer Satisfaction survey and work towards a 100% CSAT
  • Ensure enhancement of BHIVE standards on a consistent basis
  • Ensure compliance as per BHIVE SOP 

Key Competencies :

  • Effective Communicator
  • Result Oriented and Metric Driven
  • Strong Business Acumen
  • Networking Skills
  • Customer Centricity
  • Agile and Dynamic
  • Self Motivated
  • Team Player 

How To Apply?

Please send your CV to with subject as “Application for the position of Customer Success Management (Hospitality)”

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