For any startup, the primary goal is to acquire customers to use their product which can be achieved with a good product and dedicated sales team. The next goal of the startup would be to retain their customers and understand their requirement better to create a product fit for the market as well as increase their revenues. To achieve this goal, any startup would need a team focused solely on the customers. A customer-focused team needs employees that are personally committed to service excellence.  Great service can be more effective at increasing profits and enhancing relationships with customers than marketing or advertising. In this session, Shubham would provide his knowledge on how to build a customer focus team, when to do it and what must be the goal of the team

In this session, Shubham would provide his knowledge on how to build a customer focus team, when to do it and what must be the goal of the team

About speaker:

Shubham Khanna is one of Exotel’s most talked about sales champions. Having started out as an Electronics Engineer from Birla Institute of Engineering & Technology, Shubham moved from Flipkart to Exotel to pursue a career in sales. Currently, he is the General Manager of Customer Success at Exotel. Outside of work, Shubham has a fascination for gadgets which often finds him dismantling them, just to figure out their internal architecture. He is also passionate about running and aspires to run an Ultra marathon someday.’